Updates from the Employee Assistance Program of the Board of Pensions

How the Employee Assistance Program can help you

During this challenging time, you can rest assured that the Benefits Plan of the Presbyterian Church (U.S.A.) is here to support mid councils, employers, and members. The Employee Assistance Program (EAP), offered through the Board and administered by Cigna Behavioral Health, can help you navigate these uncharted waters, as you help employees manage the fear and anxiety they may be feeling.

EAP support for you
  • No-cost management consultation services through the EAP can help you handle the impact of COVID-19 on the workplace. To access these services, call 866-640-2772 and you’ll be put in touch with an employee assistance consultant who will help you assess the situation and guide you. Employee assistance consultants are licensed, master’s degree-level clinicians with backgrounds in theology.
  • The EAP is also offering free, recorded webcasts for managers and for employees about how to deal with fears and concerns about the coronavirus. Click here to log on to the EAP’s webcast portal and register.
EAP support for members

In addition to these management consultation services, the EAP offers employees with medical coverage* through the Board of Pensions, their family members, and anyone in their household 24/7 access to EAP advocates and licensed clinicians who will listen to their concerns and guide them to resources to help them. The EAP is completely confidential and there is no cost to the member.

Members can access EAP services by calling 866-640-2772 or logging on to mycigna.com (one-time registration is required; use pcusa for Employee’s Employer ID).

Free 24-hour support line

In addition to EAP services for active Medical Plan members, Cigna is offering a separate 24-hour toll-free help line to support resiliency during this time of high stress and anxiety. Employees who are not eligible for the EAP and retired members can call 866-912-1687 to connect with qualified clinicians, including licensed social workers, professional counselors, and psychologists, who can provide support and guidance.

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